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Training

Practical training that teams remember.

Trade, finance, leadership, and service recovery drills with templates, scripts, and trackers your teams can use on the next shipment or escalation.

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Tracks at a glance

Formats

Workshops · Bootcamps

Delivery

On-site · Virtual

Templates

Checklists · SOPs

Promise

Actionable in week 1

What we teach

Detailed trainings with drills and takeaways.

Each track includes casework, scripts, and ready-to-use templates. Cards animate on hover to keep the page lively.

Docs • HS codes • risk control

International trade, HS codes, and Incoterms

Teams learn how to pick the right Incoterm, file clean commercial docs, and avoid delays by aligning HS codes early with customs and suppliers.

  • Document stack walkthrough: proforma, invoices, packing lists, COO, BL/AWB
  • HS code mapping with case examples and variance handling
  • Risk scenarios: who pays when things go wrong across Incoterms

Permits • exemptions • audit-ready

Duty-free, single window, and compliance

We run mock submissions, exemption letters, and bonded moves so your team knows how to keep approvals flowing and avoid rework.

  • Eligibility checks and exemption request drafting
  • Single-window data hygiene, role setup, and status chasing
  • Audit trail building: what to keep, how to label, who signs

Sea • air • bonded transit

Logistics execution: China → Addis flagship lane

Dispatchers rehearse port coordination, Djibouti clearance, bonded transit, and milestone reporting so ETAs stay realistic and trusted.

  • Routing choices: speed vs cost with live window planning
  • Djibouti clearance flow, rail/truck slotting, bonded escorts
  • Exceptions lab: damage, rollovers, demurrage, and POD proof

Costing • duty math • approvals

Finance, tax, and cash control for operators

Operators practice landed cost math, duty impact, and approval flows so finance and logistics stay locked together on every shipment.

  • Landed cost calculator drills with live examples
  • Tax exposure mapping and variance explanations
  • Approval flows: who signs what, when, and with which evidence

Coaching • escalation • service recovery

Leadership, team execution, and customer ethics

Supervisors learn how to coach frontline teams, handle escalations, and run service recovery plays that keep customers calm and loyal.

  • Escalation trees and calm-down scripts
  • 1:1 coaching rhythms and feedback that sticks
  • Service recovery offers and follow-up that rebuild trust

SOPs • KPIs • continuous improvement

HR systems, performance, and Kaizen

People leads design SOPs, KPIs, and Kaizen rituals so improvements ship weekly instead of yearly and teams know what good looks like.

  • Role scorecards and KPI setup for ops and support
  • SOP writing lab with templates and ownership assignment
  • Kaizen cadence: weekly standups, retros, and wins tracking

Delivery

Pick the format that fits your team.

Workshops for fast starts, bootcamps for depth, and townhalls to align leadership.

Workshops

Half- or full-day deep dives with checklists you deploy the same week.

Includes agendas and templates

Bootcamps

1–2 week sprints with simulations for logistics, finance, and leadership pods.

Includes agendas and templates

Keynotes & townhalls

High-energy sessions to align leaders and reset culture before big pushes.

Includes agendas and templates

Ready to start

Tell us your team size, goals, and timing.

We respond within one business day with a proposed agenda, facilitators, and materials list.

hello@optimumlogistics.com+251 • +971 • +86On-site or virtual delivery
Book a cohortSee logistics services