Frequently Asked Questions

We operate global lanes with bonded transit. Flagships include Asia, Middle East, Europe, and Africa → Djibouti/Addis, plus GCC distribution with localized compliance.

Yes. We prepare and submit single-window filings, validate HS codes, draft declarations, manage duty/tax payments, and coordinate inspections, bonded warehousing, and duty-free where eligible.

Duty-free setup and renewals, single-window registrations, foreign purchase and supplier vetting, inspections, logistics and last mile, customs clearing, consulting (business, tax, import/export), marketing & sales, and short-term training.

Yes. Tracks include trade documentation, single-window apps, HS codes, logistics operations, finance & tax, leadership, HR systems, customer ethics, Kaizen, and motivational/entrepreneurship cohorts.

Send origin, destination, commodity, INCOTERMS, volume/weight, and timing. Most quotes go out within one business day with steps and required documents.

Commercial invoice, packing list, HS codes, COO, BL/AWB draft, permits or duty-free approvals if applicable, and consignee/shipper details. We help align these before movement to reduce queries.

Yes. We review eligibility, prepare exemption letters, assemble evidence, submit and track approvals, and maintain audit-ready reconciliations for renewals.

We use predefined playbooks per lane: milestone tracking from factory to POD, variance explanations, fast responses to single-window queries, and bonded options to keep cargo moving while issues resolve.

We support standard and sensitive cargo (e.g., regulated items) with lane-specific compliance. For hazardous or temperature-controlled cargo, we confirm feasibility and handling requirements case by case.

Yes. Operations, filings, and trainings can be run on-site in Addis, Djibouti, UAE, and origin hubs across Asia/Europe/Middle East/Africa, or virtually depending on lane and urgency.